Review of our Office Policies

These office policies may be subject to change without notice

If you are interested in scheduling a new patient appointment, please fill out an inquiry online.  Someone from our office will contact you within 2 business days.

To reduce the amount of no shows or late cancellations, all new patients are required to pay a $25 deposit to reserve their new patient appointment.  This money will be applied to your account as a credit.

Please understand this is setup to benefit not just the providers but most importantly patients! We are here to assist but there is only so much time available to provide/render services.

New patients:

Your $25 deposit will be forfeited if one of the following occur:

  • If you no show to your scheduled appointment

  • Fail to give us 48 hours notice of cancellation

  • If you are more than 10 minutes late to your appointment which results in us having to reschedule you to another day.

 Established patients:

  1. In consideration of all patients, individuals who arrive 10 minutes late may need to reschedule their appointment.

  2. Appointments must be cancelled 24 hours in advance to avoid a missed appointment fee. The fees are as follows:  30 min. -$125-150, 50min. - $175-200, and group $80.

  3. Missed appointment fees must be paid prior to the next appointment.

  4. 3 missed appointments will result in the termination of our professional relationship.

  5. Although our EMR software will send you an automated reminder, It is the responsibility of the patient to attend follow-up appointments. 

  6. We encourage patients to make or move up an appointment when a complaint or a problem occurs with regard to their mental health. 

In cases of emergency, please dial 911 or go to the nearest emergency room. We do not do medication changes or authorize refills over the weekend/holidays/after hours.  

We choose to take insurance to reach a wide spectrum of patients in Austin & the surrounding areas. Being a private pay practice does not help us fulfill our goal of truly assisting people in need! But with that being said, we have billing/payment policies to help us as a business as well to keep our doors open.

  1. Payments, co-payments, co-insurance, deductibles, and balances are due at the time of service. You may be asked to reschedule if you do not make payment at the time of service.

  2. Our office only submits claims to insurance companies for which we are “in-network,” such as: Aetna, Cigna, Humana, etc.

    Our self-pay rates are:
    Psychiatrists: $350 evaluation and $225 follow-up; Nurse Practitioner's:  $225 evaluation and $150 follow-up

  3. Failure to provide current insurance information could result in patient responsibility of payment in full for services provided.

While payment is due at the time of service, often unpaid balances accrue.  It is our policy that as soon as an unpaid balance reaches $300.00 (three-hundred dollars), no further services will be provided until the balance has been cleared. 

We will provide one month of your current medication to allow you time to find a new provider.  It will be the decision of the provider if they wish to begin the working contract again once the balance is paid.

Please note that patients are welcome to set-up a payment plan by authorizing a monthly charge to a credit card in order to bring their balance below $200.00. However, should the patient violate the payment agreement, the contract is considered null and void and services will terminated.

Prior to calling our clinic, we ask all patients to have their pharmacy electronically submit or fax a refill request to TBD (even if there are no refills on file).  Upon request, we will authorize refills when appropriate.  Please allow 2 business days to process these requests.  Patients are to call us when they have at least 2-3 days worth of medications at hand. 

  • Prescriptions requested to be filled the same day will be assessed a $15 fee. 

  • There is a $15 fee on mail order prescriptions and for controlled medications (Clonazepam, Ambien, and Suboxone) which require a new prescription to be phoned/faxed into the pharmacy.

  • Medications taken more than prescribed will be denied an early refill.  If you would like to discuss a change in medication, please call the office to set up an appointment.  

  • Texas law requires patients to be under medical supervision when taking controlled medication.  You may be required to see your Provider before your medication is refilled if you have missed your prior appointment(s).  Patients are required to see their provider every 90 days.

  • Our office does not refill medications after hours or during weekends/holidays.

Schedule II medications (Adderall, Vyvanse, etc.):
Please call us 3 days before you are due for a new prescription as these medications cannot be telephoned or faxed to the pharmacy.  Please allow 2 business days to process this request.  We will not expedite a request due to failure to call prior to running out of your medication.  Prescriptions requested to be filled the same day will be assessed a $20 fee.  There is a $12-$20 charge to write these prescriptions between appointments. 

It is important to note that these are not life saving medications and “running out of stimulants” does not constitute a medical emergency.  Early refills are not permitted. 

We do not fill out FMLA/STD paperwork for new patients.

It is impossible for a provider to know the circumstances that make it necessary for a patient to take leave from work.  It is your responsibility to work with your employer (likely through Human Resources) to obtain the necessary paperwork for your employer to provide your disability pay.  When it is necessary for a provider to fill out a section, we will be glad to assist. 

(6 months minimum & up to discretion of the provider)

However, an appointment must be scheduled order for your provider to gather information specific to the form.  A $50 fee is typical for each form submitted. This payment is required prior to submission. There is a 1 week turn around for requested paperwork.  We will not rush any documentation. 

Our goal is to help our patients on leave and disability improve their emotional health; get back to normal functioning and work status as soon as possible, this may include recommendation for DBT/IOP during leave.